Kantata Helps J2 Interactive Prevent Revenue Leakage and Streamline Resource Planning
J2 Interactive is an award-winning IT services firm that specializes in customized solutions for health systems, labs, research institutions, health information exchanges, and companies that serve the healthcare community. Learn how Kantata improved billing accuracy, reduced revenue leakage, and supported J2 during its rapid worldwide expansion.
The Challenge
J2 Interactive needed to streamline its resource management and placement processes for its offices around the world in order to create the robust reporting it needed for its complex projects. Feeling hampered by a lack of flexibility and transparency in its legacy system, NetSuite OpenAir, J2 was in search of a software solution that could help it better audit timesheets and reassign work as needed for more accurate billing critical to their success as an organization.
“We needed a clear overview of our resources — what everybody was working on, what their skill sets were, and which projects they were a good fit for. OpenAir no longer worked for us. Instead, we relied on really complex spreadsheets in Google Docs.”
Jennifer Mooney, Executive Director of Operations, J2 Interactive
The Switch to Kantata
With the Kantata Professional Services Cloud, J2 Interactive was able to streamline and consolidate its resource data and conduct real-time resource forecasting, allocation, and contractor skills inventory management. Kantata has also eliminated the need for complicated administrative procedures J2 once depended on to remedy time entry and billing errors. J2 received extensive support from Kantata during implementation to keep operating at a high level while undergoing major changes in their technology.
“It was a massive undertaking to shift from one platform to another. Kantata worked with us from day one, always asking the right questions so we didn’t overlook anything important.”
Jennifer Mooney, Executive Director of Operations, J2 Interactive
The Result
- Reduced revenue leakage by simplifying billing oversight correction
- Retired workaround systems, ending reliance on Google Docs
- Streamlined project management and employee utilization planning while decreasing administrative effort
- Improved organizational adaptability to evolving project demands